Frequently-Asked Questions

Who is Goldman Promotions?
Goldman Promotions is a full service promotional products and services company. Saint-Gobain chose to partner with Goldman Promotions for the Saint-Gobain merchandise program due, in part, to Goldman Promotions' 40-year history of creativity and service. Goldman Promotions has offices from coast-to-coast and can be reached at 800-844-3111 (toll free). You may also learn more about Goldman Promotions at http://www.goldmanpromotions.com/

How do I order merchandise?
The Saint-Gobain company store features items which may be purchased one of several ways.
1. You may mail your order to: Goldman Promotions, Attn: Saint-Gobain Customer Care, 45 Progress Parkway, Maryland Heights, MO 63043.
2. You may fax your order to: 800-263-2095.
3. You may phone your order to: 800-844-3111 (toll free).
4. You may order online at http://saint-gobainstore.com

Who can I talk to about an order?
If you have any questions about an order you have placed, please call Saint-Gobain Customer Care toll free at 800-844-3111 (toll free). If your question is about a catalog order, ask for Audrey Sappington (ext. 6198) or email her at audreys@goldmanpromotions.com. If your question is about a non-catalog or custom order, call Tom Chuchola at 800-844-3111 (ext. 6166), or you may e-mail him at tchuchola@goldmanpromotions.com.

How do I pay for my order?
You may pay by credit card (VISA, MasterCard, American Express or Discover). For special arrangements, call Audrey Sappington at Saint-Gobain Customer Care, 800-844-3111 (ext. 6198), email audreys@goldmanpromotions.com .

Is there sales tax on my order?
Sales tax will be collected on orders shipped to the following states: California, Colorado, Florida, Illinois, Louisiana, Maryland, Minnesota, Missouri, Nevada, New Jersey, North Carolina, Ohio, Pennsylvania, South Dakota, Tennessee, Washington and Wisconsin.

How long does it take to receive my order?
Merchandise that is in stock will ship within 24 hours. Unless you specify otherwise the order will be shipped via UPS Ground. Allow 5-7 business days for delivery. Rush service is available. To receive rush shipment you must specify two-day or overnight shipping at the time you place your order.